Flexible Deployment

The process is called system status management – a computer algorithm used by RAA’s state-of-the-art communications center that helps predict the time and place medical emergencies may occur within the city.  This information allows RAA to locate ambulances when and where they are needed, in a cost-efficient manner.

The sophisticated computer system verifies the location of the call, identifies the closest ambulance, provides routing information to that ambulance and recommends the redeployment of the available ambulances to ensure the response to the next emergency call can be met just as quickly.

RAA also uses an Advanced Medical Priority Dispatch System™ (AMPDS) that guides the communications center’s controllers to ask the right questions to determine the acuity of the patient’s medical needs.  This allows RAA to prioritize calls and dispatch ambulances to the greatest need first.

Clinical Excellence

City residents are ensured the highest level of care because RAA runs what is known as an all Advanced Life Support (ALS) system.  This means that, at a minimum, there is one paramedic as part of the medical team on every ambulance responding to a 9-1-1 call.  RAA also employs personnel who are trained in Pediatric Advanced Life Support, Prehospital Trauma Life Support, Advanced Cardiac Life Support, and are nationally certified.

RAA employs approximately 60 full-time basic and paramedic emergency medical technicians (EMTs) in addition to a part-time workforce of 108 or more.

In addition to highly trained medics, RAA uses sophisticated software to ensure the fastest response and finest care.