Contact Us

The Richmond Ambulance Authority’s business office hours are 8 a.m. – 5 p.m., Monday through Friday. If you wish to contact us via phone, please call the main office at 804-254-1150, or toll free at 888-887-5151. You may also contact us via e-mail by selecting an e-mail address below:

Chief Executive Officer

To send a message directly to our Chief Executive Officer, please e-mail CEO@raaems.org.

Compliments

To send us compliments about service you may have received, please e-mail thankyou@raaems.org.

Questions

If you have general questions about service you may have received, or any general concerns, please e-mail us at questions@raaems.org.

Billing

To contact our billing office, please send an e-mail to billing@raaems.org.

**Disclaimer: Please do not send personal identifiable information (i.e., insurance, health, etc.) through the above e-mail address. General information only. To speak directly to a billing representative, please call the above toll-free or local phone numbers provided.***

HIPAA/Privacy Act

Richmond Ambulance Authority is committed to protecting the privacy and health information of all our patients. Please click here to view our HIPAA policy.

Human Resources

To contact the Human Resources department about job openings at RAA, please e-mail humanresources@raaems.org.

FOIA Requests

To make a FOIA request, please contact Kaila Bradley at 804-254-1185 or via email at kbradley@raaems.org.