Our Communications Center utilizes the TriTech CAD software VisiCAD Command v4.4.5 for our dispatching system. Our Emergency Medical Priority Dispatching protocols are provided by ProQA on the v11.2 standard. The Communication Center is operated on a system of flexible deployment refered to as System Status Management. The call volume data (by hour-of-day, day-of-week) for the latest 20 weeks are analyzed to determine the best placement of available unit deployment. Basically, we try to place the ambulances in a position where the likelihood of emergencies will occur.
Our Center is comprised of 6 consoles each with the capability to dispatch or receive ambulance requests. A flexible staffing system is utilized in the Communications Center with as many as 5 dispatchers at some hours to only 2 when the call volume is slow.