Billing Information

If you have received a bill from the Richmond Ambulance Authority, and have questions or need to set up a payment plan, please contact us using the information below. Please have your Run Number on hand when you call, so that we may better assist you.

Phone: (804) 254-1150

Toll Free: (888) 887-5151

Fax: (804) 254-1149

2400 Hermitage Road

Richmond, VA 23220


If you would like to pay your bill online, please click the link below.

Pay Your Bill Online




PLEASE NOTE: If your account is already in collections, you cannot make your payment with us by phone or online. Please contact the appropriate agency from the list below.


ACSI – 866-376-7838
IC System – 888-735-8029

Service Rates

Click here to view our Service Rates for FY2018.