About Us

THIS IS WORLD CLASS EMS.

Mission

Responding to Richmond.

The mission of the Richmond Ambulance Authority is to provide the patients it serves and the residents of Richmond with emergency and non-emergency ambulance service by practicing clinical excellence with superb response time performance while maintaining its commitment to economic efficiency and minimal tax subsidization.

 

History

In 1990, the City Manager and the City Council of Richmond, Virginia recognized that fundamental changes were needed in the Emergency Medical Services (EMS) system and worked to implement an innovative system design that would provide for the unified provision of EMS services for the city. On March 20, 1991 the Virginia General Assembly created the Richmond Ambulance Authority and on September 23, 1991 the City of Richmond granted the franchise to the Richmond Ambulance Authority to provide EMS services to the City of Richmond.

Since its inception, the goal for the Richmond Ambulance Authority (RAA) has been to provide its community with clinical excellence, while ensuring response time reliability and fiscal responsibility. Although it has the highest call volume per capita in the United States, RAA has gained a national and international reputation as a premiere, high performing EMS system. RAA is one of only 16 systems in the United States that has received accreditation from both the National Commission on Accreditation of Ambulance Services (CAAS) and the National Academies of Emergency Dispatch (NAED). These accreditations are considered the “gold standard” for ambulance services, certifying distinction for quality patient care and ambulance operations.

Click to View City Council’s Resolution Creating the Richmond Ambulance Authority

Click to view the 1991 Richmond Ambulance Authority Act

 

Accreditation

In December 2008, RAA was re-accredited by the Commission on Accreditation of Ambulance Services (CAAS). To date, RAA is one of only 27 EMS agencies in the United States accredited by both CAAS and the National Academies of Emergency Dispatch. These accreditations are considered the “gold standard” for ambulance services. RAA is also a Commonwealth of Virginia accredited dispatch center.

CAAS

The Commission on Accreditation of Ambulance Services was established to encourage and promote quality patient care in America’s medical transportation system. Based initially on the efforts of the American Ambulance Association, the independent Commission established a comprehensive series of standards for the ambulance service industry.

Accreditation signifies that your service has met the “gold standard” determined by the ambulance industry to be essential in a modern emergency medical services provider. These standards often exceed those established by state or local regulation.

The process includes a comprehensive self-assessment and an independent outside review of the EMS organization. This independent process provides verification to your Board of Directors, city council, medical community and others that quality care is provided to the community.
All ambulance systems are eligible for the three-year accreditation including private, public, fire department and hospital-based.

NAED

The Mission of the National Academies of Emergency Dispatch: To advance and support the public-safety emergency telecommunications professional and ensure that citizens in need of emergency, health, and social services are matched safely, quickly, and effectively with the most appropriate resource.”

 

Statistics

Demographics

(2012 Statistics)

Location Central Virginia
Size 62.5 square miles
Population 220,289

Committed to Excellence

(2015 Statistics)

Today, Richmond has one of the most advanced EMS systems in the United States despite being one of the busiest EMS systems, per capita, in the nation. RAA responds to over 50,000 calls annually and its response times are among the fastest in the nation.

Emergency Non-Emergency Total
Responses
52,268
14,285 66,853
Transports 37,403 13,628 51,031

 

Life-Threatening Emergency Response
Time Compliance
94.69%
Cardiac Arrest Resuscitation Rate
(Utstein Definition)
46%
Total System Expenditures $17,563,733
City of Richmond Subsidy $4,405,500
Households Enrolled in LifeSaver
Subscription Program
1,251

Our response times remain among the fastest in the nation. RAA ambulances are on the scene of life-threatening emergency calls in less than 8 minutes, 59 seconds 90 percent of the time, despite being one of the busiest EMS systems, per capita, in the country.